Online community needs assessment survey template

Learn what a community needs before adding activities or services. This online community needs assessment survey template asks members about priorities, participation barriers, and useful support.

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Questions to consider for your online community needs assessment survey

Use these questions as suggestions when editing your copy. Keep the ones that fit your purpose and add any details your process needs.

• What do you want from this community?
• What makes it hard to take part?
• Which activity or support would be most useful?

How to use the responses

Separate popular ideas from needs that affect access or participation. Share what the community can realistically do next and explain how priorities were chosen.

How to customize and share this template

1. Write down the decision the research should inform and define who can give relevant answers.
2. Adapt the questions to the audience. Ask one thing at a time, use balanced choices, and offer a suitable way to say that a question does not apply.
3. Try the survey with a small relevant group, fix confusing wording, and decide how you will review responses before sharing it more widely.

Make it yours with Youform

Choose the right question format

Combine choices, ratings, and open text to collect comparable answers and learn what you did not think to ask.

Adapt the research path

Use conditional logic to skip follow-ups that do not apply to a respondent's experience or earlier answer.

Work with your results

Review responses in Youform or connect Google Sheets to organize and analyze the answers using your own method.

Frequently asked questions

Who should answer a community needs survey?
Invite current members and, when relevant, people you hope to reach. Their needs may differ, so keep enough context to understand each group's answers.

Can I customize this survey template?
Yes. Choose Use this template to make your own copy in Youform. Edit the questions and colors, review the whole flow, then share a link or embed it on your website.

How do I avoid leading survey questions?
Ask about one topic at a time, use neutral wording, and avoid describing the answer you hope to receive. Balanced options and an appropriate not-applicable choice help respondents answer more accurately.

How many responses do I need for useful research?
It depends on the decision, the audience, and how participants are selected. A small group can reveal issues worth exploring, but it does not establish what a whole market thinks.