Customer inquiry form template

Collect customer questions in one place with this customer inquiry form template. Ask for the topic, relevant reference, and message so your team can reply with a useful answer.

Share how we can assist you further

First, may we have your name?

Thank you, ___. Could you provide your email address?

This will allow us to follow up with you.

What about your phone number?

You can skip this if you're not comfortable sharing.

What topic are you interested in?

Booking a demo
Booking a visit
Booking a meeting
More information

Can you provide more details about your inquiry?

Which office location is nearest to you?

Thank you for reaching out! We will respond shortly.

Questions to consider for your customer inquiry form

Use these questions as suggestions when editing your copy. Keep the ones that fit your purpose and add any details your process needs.

What is your question about?
Which product, service, or order should we refer to?
What is the best way to reply?

How to use the responses

Use the topic to route the enquiry. If many customers ask the same question, improve the product information or help page as well as replying individually.

How to customize and share this template

Replace the welcome text with what visitors can contact you about and how your team will respond.
Keep a name, a useful reply address, and enough space to explain the enquiry. Add a topic choice if different kinds of messages need different follow-ups.
Set up your notification and test the form on your contact page. Check that the published form is easy to use on a phone.

Frequently asked questions

How can I reduce back-and-forth on customer enquiries?

Ask for the reference or context most often needed to answer the question. Keep those fields optional when they will not apply to every customer.

Can I customize this form template?

Yes. Edit the questions and colors, review the whole flow, then share a link or embed it on your website.

Should a contact form ask for a phone number?

Ask for a phone number when calling is part of your normal follow-up. If email is enough to answer the enquiry, making a phone number optional keeps the form easier to complete.

Can I put this contact form on my website?

Yes. Customize your copy and use Youform's website embed, or link to the published form from a contact button. Preview it in the page so the wording and layout fit the surrounding content.